Listeners at Agatsu
A place to be heard, when you need it
The Agatsu Community Centre has Listeners — trained volunteers who offer one-on-one, empathetic listening.
They are not therapists. They don’t diagnose, advise, or try to fix things.
They offer something simpler: a calm, respectful space to talk and be heard.
What is a Listener?
A Listener is a trained volunteer who sits with you and listens — without judgement, interruption, or agenda.
One-on-One
Personal Attention.
Confidential
Safe and Private.
Offline / In-person
Real Human Connection.
~20 minutes
Time-bound Support.
No booking needed. When you arrive at the community centre, simply check if a Listener is available. It's drop-in support designed for when you need it.
Listener Availability
Listener sessions are drop-in only and cannot be scheduled in advance. Check the roster below to see when volunteers are usually present.
Wednesday
05pm - 08pm
Thursday
03pm - 08pm
Friday
03pm - 08pm
Saturday
02:30pm - 08pm
Sunday
03pm - 08pm
Wednesday: 5pm to 8pm
Thursday: 3pm to 8 pm
Friday: 3pm to 8 pm
Saturday: 2:30pm to 8pm
Sunday: 3pm to 8 pm
Monday & Tuesday
No Sessions
Note: If no Listener is available, you’re still welcome to spend time at the centre or check back later.
What a Session Is Like
Listener sessions don’t happen in a dedicated room. You and the Listener will find a relatively quiet spot within the community centre — wherever feels most comfortable and appropriate at the time.
A Listener will:
Listen with care and attention
Hear you think out loud
Support you in navigating Agatsu’s resource sheet
Share info about what's available Agatsu.
Listeners will not:
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Give advice or offer solutions
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Make formal referrals
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Keep records of what you share
Confidentiality & Care
Listener conversations are confidential. The only exception is if there is a risk of harm to yourself or others, in which case safety protocols apply. Listeners are trained to recognise these situations and respond responsibly.
Participation constitutes acknowledgment that Listeners provide listening support only, do not act or intervene on behalf of participants, and cannot be compelled to disclose conversations except where required for safety.
Become a Listener
Listeners at Agatsu are community volunteers who choose to support others through listening. If you’d like to become a Listener, you’ll go through a structured and supported training process.
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8 hours of training across 2 Saturdays (Online)
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Learning what listening is (and isn’t)
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Boundaries, consent, and confidentiality
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Recognizing distress & knowing when to pause/escalate
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Clear internal protocols for safety situations
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• Minimum 6-month commitment
• At least 2 hours per week of volunteering
• Mandatory weekly offloading (support for you)
At the end of the commitment, volunteers receive a certificate.
How to Apply
Fill out a short Google Form. Shortlisted applicants will be invited for training.
